Privacy Policy for Memoire.ai
Last updated: 5/5/2025
Our privacy policy
What it means
1. Introduction
This Privacy Policy applies to all users of Memoire.ai globally, with specific provisions for users in the United States and the European Union. We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), as appropriate.
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We care about your privacy no matter where you're from. We follow the rules set by laws like CCPA (for California) and GDPR (for Europe) to protect your data.
2. Information We Collect
We collect personal information such as names, email addresses, dates of birth, and family relationships. We also collect user content, including stories and audio recordings, as well as usage data. We use PostHog, an open-source analytics platform, to collect information such as IP addresses, device types, and pages visited.
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We collect the info you give us (like your name and email) and the stories you share. We also track how you use our app to make it better. We use a tool called PostHog to help us understand this usage data.
3. How We Use Your Information
We use your information to provide and maintain our service, improve and personalize your experience, generate and refine questions about your family history, analyze and summarize your stories, communicate with you about the service, and ensure the security and proper functioning of our app. Under GDPR, we process your personal data based on consent, contractual necessity, and legitimate interests.
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We use your info to run our app, make it better for you, create questions about your family, summarize your stories, talk to you, and keep everything secure. If you're in Europe, we have specific legal reasons for using your data.
4. How We Share Your Information
We do not sell your personal information. We may share your information with your consent, with other members of your family group on the app, with our service providers who help us operate the app, and to comply with legal obligations. Our service providers may be located in countries outside your home jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place.
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We don't sell your info. We share it with your family members on the app (with your permission), and with companies that help us run our service. Sometimes, this means sending data to other countries, but we make sure it's protected.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data, including encryption and pseudonymization. We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes. If you request deletion of your data, we will delete or anonymize it within 30 days, unless we are legally required to retain it.
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We use strong security measures to protect your data. We only keep your info for as long as we need it. If you ask us to delete your data, we'll do it within a month (unless the law says we have to keep it).
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or port your data. To exercise these rights, please contact us at [contact email].
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You have rights over your data, like being able to see it, change it, or delete it. Just contact us if you want to use these rights.
7. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. For users between 13 and 18, we may collect and process data with parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).
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Our app isn't for kids under 13. If you're between 13 and 18, we need your parents' permission to collect your data.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page, updating the 'Last updated' date, and sending you an email notification.
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If we make big changes to this policy, we'll let you know by updating this page and sending you an email.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at [contact email].
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Got questions? Just email us.